Refund Policy

This is non-refundable item. In the event that the items are not delivered as per order, you have up to 7 days Return Policy upon receiving of your goods. All items must be packed in their original packaging with all tags attached and must be unused, unworn or undamaged condition. Unfortunately, items without the original packaging or in used/worn/damaged condition are not acceptable.
There are 2 options for you to return the items to us; Return to Mixsassion Outlets and Return via Post:

RETURN PROCEDURE – Mixsassion Outlet

Please contact our Customer Service at 03-33410929 to arrange a return request to Mixsassion Shop. Our business hours is 9.30am – 6.30pm (Monday to Friday except Malaysia’s Public Holidays). Once arrangement is done, bring along the items, complete the return form/note and printed copy of the proof of purchase (Confirmation Email which was send to your email inbox) to the Mixsassion Shop.


Packed the shoe carefully in their original packaging along with the completed return form/note and printed copy of the proof of purchase (Confirmation Email) and send to the following address:

No.6, Jalan Taiping,
41400 Klang,

We strongly encourage you to use registered post for the sake of parcel tracking. We will process your request within 5 working days upon receiving your goods and you will be notified via email.