Terms & Conditions

By placing an order with us, you agree to the following terms and conditions:-

  1. Delivery will be made as soon as possible after your order is accepted and in any event within 3 business days of your order.
  1. Ownership of the products will pass to you when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
  1. If the goods we delivered are not what you ordered or are damaged or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing to us of the problem within 14 business days from the receipt of the goods in question.
  1. If you do not receive goods ordered by you within 3 business days of the date you are given a tracking code in your account, we shall have no liability to you unless you notify us in writing of the problem within 7th of the date on which we confirm despatch with tracking code in your account.
  1. We will make every effort to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example a strike, extreme weather, a flood or fire. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
  1. We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 7 days of the item being delivered to your nominated address. Please return items at your own cost in their original condition, unused, in their original condition, unused, in their original packaging, with labels still attached. Please write to us. Any items showing signs of wear (stains, tears, etc.) will not be accepted.
  1. Once we have received the item(s), a refund will be issued in terms of credit into your account. The refund does not include the delivery charges.
  1. Once we have received your package, your refund in credit will be processed within 3 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
  1. If you would like to exchange your purchase for something else, please write to us with your order reference number and item you wish to return.
  1. We may change this terms of service at any time without notice.
  1. If you need any assistance, inquiries or complaints, contact us at support(at)mixsassion.com