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Frequently Asked Questions
Please read our FAQ before sending us a message.
Peninsular Malaysia = RM7.00
Sabah & Sarawak = RM10.00
Peninsular Malaysia = 1-3 days
Sabah & Sarawak = 5-7 days
Item will be send through Poslaju.
We will not share your information with any other organisations other than those third parties directly related to the delivery of the products you have purchased from Mixsassion website.
We will deliver the product to you upon payment received.
There is no refundable for purchased item. However, in the event that the items are not suitable, you have up to 7 days to return & exchange upon receiving of your goods. All items must be packed in their original packaging with all tags attached and must be unused, unworn or undamaged condition. Please note that we are unable to accept return items without the original packaging or in used/worn/damaged condition.
There are 2 options for you to return the items to us; Return to Mixsassion Outlet and Return via Post:
RETURN PROCEDURE – Mixsassion Outlet
Please contact our Customer Service at 03-33410929 to arrange a return request to Mixsassion Shop. Once arrangement is done, bring along the items, complete the return form/note and printed copy of the proof of purchase (Confirmation Email which was send to your email inbox) to the Mixsassion Shop.
RETURN PROCEDURE – Via POST
Packed the shoe carefully in their original packaging along with the completed return form/note and printed copy of the proof of purchase (Confirmation Email) and send to the following address:
No.6, Jalan Taiping,
We strongly encourage that you to use any form of registered post for easy tracking of the delivery parcel. We will process your request you within 3-5 working days of receiving your goods and you will be receiving an email notification.
Our operating hours is Monday to Friday, 9am – 5pm.
Please email to us firstname.lastname@example.org for any enquiries.
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You can reach us via email at email@example.com for further enquiries.
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